How to document a ServiceNow architecture ?

[georgechen]

Hello folks,

I am assigned with a task to diagram a ServiceNow architecture and technical strategy in our org.   Coming from a relatively technical background, I am exploring ServiceNow architecture which is a bit high level for me.

Could anyone suggest how to get started ?

Thank you in advanced.

George

[varads_kulkarni]

Hi George,

If you can fill a small form at the link below, it will allow you to download a whitepaper provided by ServiceNow.

https://www.servicenow.com/lpwhp/servicenow-platform-technical-overview.html

Further you may go through below links.

https://www.servicenow.com/content/dam/servicenow/documents/whitepapers/wp-sn-advanced-high-availabi...

https://community.servicenow.com/docs/DOC-5267

https://community.servicenow.com/docs/DOC-6122

[georgechen]

Thanks Varad. Just obtained a copy for reading. Thanks your help!

[Laxmikanth]

Hi George,

You may also find this useful.

Need to understand stardard ServiceNow Architecture in Self-Service Envornment.

Datacenter locations of Servicenow    

[The SN Nerd]

I would suggest the following:

• ServiceNow instances and Data Centre locations
• All Integrations
• Location of Types of Users using the system
• Basic corporate internet infastructure