how to get the duration of the logged in user session ?I

bharatkumar
Kilo Explorer

‎05-04-2017 05:06 AM

I tried using the events login and logout time. But i have lot of login events with less logout events. so i couldn't calculate the accurate. Is there a possibility to get the user session duration directly?

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amlanpal
Kilo Sage

‎05-04-2017 05:09 AM

Hi Bharat,



There is a OOB 'Logged in Users' table available which contains all the data regarding user's session. Please find the details here: http://wiki.servicenow.com/index.php?title=Managing_User_Sessions#gsc.tab=0



I hope this helps. Please mark correct/helpful based on impact


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amlanpal
Kilo Sage
In response to amlanpal

‎05-04-2017 05:17 AM

Hi Bharat,



Just for added Information:


You can navigate to the System Logs-->Client Transactions and find out the users by Created by. You also can find unique Session ID for the particular user when he/she has logged in and does any transaction. From there you can assume the last transaction time. You can also find out 'Last Login' field in the user table and track any user from there.


Also you may find the Logout Details navigating to System policy-->Events-->Event log-->Search Name as 'logout'. In the Parm1 section you will find the User ID.


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I hope this helps. Please mark correct/helpful based on impact


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amlanpal
Kilo Sage
In response to amlanpal

‎05-05-2017 11:53 AM

Hi bharatkumar,



Did you able to have a look at my last response?


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