How to Hide Service Performance page from Service builder?

AbhishekK723490
Giga Contributor

Sunday

Hello All,

 

I got client requirement where client do not want to see "Service Performance" page in Service builder.

 

Attached the screen shot of "Service builder page" where "Service performance" I am targeting to hide. In " Service performance page" screen shot shows my current progress. Please suggest me the complete procedure step by step. 

 

Note: Service builder is managed by Catalog wizard.

 

*Need urgent assistance. Thank you.

Preview file
155 KB
Preview file
211 KB
0 Helpfuls
  • 118 Views
1 REPLY 1

Connectmustaq
Giga Guru

Tuesday

Hi @AbhishekK723490 ,

 

To remove or hide the Service Performance page/tab in Service Builder (managed by Catalog Wizard) in ServiceNow, you'll generally need to update the configuration for the Catalog Wizard steps. The process uses the sc_wizard (Catalog Wizard) and its related Catalog Wizard Steps records that define which pages or tabs appear in Service Builder.​

1. Locate the Catalog Wizard Record

  • Go to the sc_wizard table in your instance.

    • Navigate to: System Definition → Tables → type sc_wizard.list in the filter navigator.

  • Find the relevant catalog wizard record, such as "Create a new offering" or the particular Service Builder you're using.​

2. Identify and Edit Steps

  • Open your catalog wizard record.

  • In the related lists at the bottom, look for Catalog Wizard Steps.

  • Locate the step with the name "Service Performance" (or similar).

    • The steps are often ordered numerically.

3. Remove or Deactivate the Step

  • Best practice: Export the step as XML before deletion (right-click > Export XML) for backup.

  • Delete the "Service Performance" step to fully remove it from the wizard.

    • Alternatively, you can set its Active field to false or adjust visibility conditions if you want to temporarily hide it.​

4. Test the Change

  • Open Service Builder as your users would.

  • Confirm the "Service Performance" page no longer appears in the navigation or workflow.

Additional Notes

  • If you want this to be conditional/unavailable for only certain users or under certain scenarios, you may need to configure the Visibility conditions on the step rather than deleting it.

  • If you're unsure about which wizard (or step) to edit, match the Sys ID or Name with what you see in the URL when using Service Builder.

  • UI Builder may also provide a way to hide or reorder wizard steps depending on your ServiceNow version, but editing the Catalog Wizard Steps is most direct for this scenario.​

By following these steps, you'll successfully hide the "Service Performance" page from Service Builder for your users

 

Please refer to the below link:-

 

If it is helpful, please hit the thumbs button and accept the correct solution by referring to this solution in the future it will be helpful to them.

 

 

Thanks & Regards,

Mohammed Mustaq Shaik

0 Helpfuls