How to import a ticket list (from excel) in service now?

Benjamin10
Kilo Explorer

For extracting a ticket list from service now I now hot to proceed (right click and export).

How can I do the opposite?

I've filtered in excel the tickets (tasks and incidents) and I have it in kind of list:

find_real_file.png

How can I import this into the service now environment so to have it like in this view (resolver view)?:

find_real_file.png

 

1 ACCEPTED SOLUTION

Subhojit Das
Kilo Guru

Hello Benjamin;

Refer to the below screenshots

find_real_file.png

find_real_file.png

Hope this will be helpful.

Regards,

Subhojit Das

View solution in original post

2 REPLIES 2

Sukraj Raikhraj
Kilo Sage

you can use the template provided by SN for the table and upload the data into the table. Using the import feature on the table.

Subhojit Das
Kilo Guru

Hello Benjamin;

Refer to the below screenshots

find_real_file.png

find_real_file.png

Hope this will be helpful.

Regards,

Subhojit Das