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03-25-2019 09:53 AM
Hello,
I need to deactivate the submit button only from the incident form. Its a global button so how can I removed it only from incident?
Shova
Solved! Go to Solution.

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03-25-2019 10:21 AM
Hi Shova,
I added some screenshots. Is this what you are trying to achieve?
This is what I just setup as minor test, works instantly.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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03-25-2019 09:58 AM
You should be able to open the submit button, change the table be Incident and make a copy of that global button using Insert and Stay. Then you can de-activate the UI Action. Since UI Actions look at the current table first it should honor this UI Action and ignore the global ones.
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03-25-2019 10:11 AM
Hello,
I followed your lead but no luck. As I de-activated the button that was created only for incident table, it takes me to the global one. Can I add a condition such as if the form is not incident or something.
Shova

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03-25-2019 10:02 AM
Hi there,
What's the business need to remove the Submit button? I'm trying to understand why you are after achieving this? I mean, is it just that you don't want new Incidents to be created thru the Platform UI Incident form? Then looking at the create ACL's would do. Or do you have a totally different use case?
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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03-25-2019 10:05 AM
Hi Mark,
I am adding Save button on the new form that's why I need to remove the submit button. Once the form is saved , there are other steps need to be taken before submitting the form.
Thanks for your help.
Shova