How to send a notification to the tagged users in the work notes fields???

[Shantharao]

Hi All,

I want to send a notification to the tagged users while updating a current record work notes on a specific table.

How can we achieve this scenario?

Thanks

[SebastianB]

Hi Shantharao,

you should take a look at the notification (system notification -> email notification) "Activity Stream @Mention Email".

If you put an additional filter for the table in the notification you can decide for which table the notification will be send. Otherwise just make copy of the existing one and test you specific case.

Hope that helps.

Regards

Sebastian

[Shantharao]

Hi Sebastian,

Thanks for the response how can I test for both Incident and problem tables

Thanks

[SebastianB]

I guess there are two ways to handle it:

1. Copy the ootb notification and add an addtional condition: table is incident or table is problem

2. add an condition to the ootb notification: table is incident or table is problem

[Shantharao]

Hi Sebastian,

Thanks for the quick response, I have used the existing OOB one instead of creating new one, but @mention mail is triggering to few users and doesn' for set of users, I have investigated but no clues.

do you have any idea regarding this issue?

thanks