Hide a particular assignment group

[suvetha3]

Hi All,

I have a requirement that a single assignment group should be hidden in Problem and Change form and it should be visible in Incident form alone. How can i achieve this?. Please advice

[Matthew Glenn]

Look into leveraging group types - https://docs.servicenow.com/bundle/london-platform-administration/page/administer/users-and-groups/c...

Will require you to make a few small adjustments to Assignment Group field, but nothing too difficult

[suvetha3]

Thanks Matthew

[Tony Chatfield1 · Accepted solution]

Hi,

All you need to do is add the ‘type’ related list to the group form (sys_user_group) - so you can see to populate it.

Add a suitable ‘type’ name IE ‘Incident’ here.... /nav_to.do?uri=%2Fsys_user_group_type_list.do

Populate this new type into the type list for the assignment group(s) you don’t want to see (from the group form).

Then update the assignment group reference qualifiers for change and problem

something like Reference qual condition = ‘Type’ DOESNOTCONTAIN ‘your’ exclusion name’ IE ‘Incident’

Regards Tony

[SREE HARSHA NS]

@Tony Chatfield1 @Matthew Glenn 
How to make few Assignment groups hidden(not to show up) for certain HR users while reassigning a HR case in HR Agent Work Space but the same groups should be made visible(pop up on screen while reassigning a HR case) for other users(who have more Access control).
Please advise!