How to set up survey in Service Now?

nalzate
Kilo Explorer

Hello,


We are a current client of service now using it mainly for Incident Management (ITIL). We would like to use the survey feature but don't know where to start. Is there a test enviroment that I can use for the surveys? Is it easy to turn on the surveys on the incident management service now platform?

12 REPLIES 12

nalzate
Kilo Explorer

Hello,



Where can I find survey creator? I can't find where to start to create the survey.



Please see what I see below1.PNG.


Hi Nelson,



Please refer below screenshot for it.


Snip20160325_7.png



Thanks,


Manjul


Hello,



I don't have survey wizard as an option


Please check if you have the role called "survey_admin" or something that lets you create Survey's.



Thanks,


Manjul


How can I check my roles? I am using account on ServiceNow Developers