How to setup notifications when an especific group add additional comments

[AlejandroE]

Dear community,

I'm setting up a new notification ones a ticket is updated by a particular group.

In general, is easy to set up this kind of notifications but in this case I'm not able to do it.

The fact is that I need to create a trigger when "Additional Comments" are updated by a group (if it's the current group it should launch the notifications). 

Any information where I can find this kind of setup's will be great.

Thank you so much.

[Rakesh18081]

Hi @AlejandroE 
- Use Flow Designer: Create a Flow Designer flow on the table where the record is being updated. Set the trigger condition to detect updates to "Additional Comments."
- Filter by Group: Add a condition to check if the update was made by the current assignment group.
- Send Notification: Use the "Send Notification" action to trigger an email or push notification.
Alternatively, you can create an event record to generate an event when "Additional Comments" are updated, and then associate a notification with that event.

Regards

Rakesh Agarwal