I am getting Error in the Live Chat 'I'm having technical issues and won't be able to continue this conversation.'

[Sneha26]

I am getting Error in the Live Chat 'I'm having technical issues and won't be able to continue this conversation' in my personal instance.

Kindly suggest.

[Alberto Consonn]

Hi Sneha,

please use the following official resolution:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0826333

If I have answered your question, please mark my response as correct and helpful so that this thread can be closed and others can be benefited by this.

Thank you very much

Cheers
Alberto

[Sneha26]

Hi Alberto,

I verified the Live Chat Support is already enabled. Still receiving the same error.

Thank You,

Sneha

[Alberto Consonn]

Hi Sneha,

please check also this article and apply the resolution:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0790234

If I have answered your question, please mark my response as correct and helpful so that this thread can be closed and others can be benefited by this.

Thank you very much

Cheers
Alberto

[Sneha26]

Everything is active.