I should be able to attach .txt and .rtf file in incident form.

[swe]

How can i attch .txt and .rtf file in incident form?

[SumanthDosapati · Accepted solution]

Hi @swechchha

Are you facing any alert message if you try to attach those file types?

Check below

> Navigate to: sys_properties.LIST 

> Open the record with name "glide.attachment.extensions"

> In value field, you can add the file types as required with comma seperated.

Example : pdf,txt,rtf,xlsx,png,jpeg

Leave value field as blank to allow all types of extensions.

Mark as correct and helpful if it solved your query.

Regards,

Sumanth

[suvro]

Update the glide.attachment.extensions property to include txt and rtf

[Community Alums]

Hi @swechchha ,

Make sure the Property mentioned by Sumanth is Blank to allow all the file types to be attached.

something like this:

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep