I want to check TASK status in the workflow if task is cancelled I want Make RITM and REQ closed or If TASK is cancelled I want to Make RITM/REQ cancelled?

[Shantharao]

Hello All,

I want to check TASK status in the workflow, if TASK is closed I want Make RITM and REQ closed and If TASK is cancelled I want to Make RITM/REQ cancelled, I want check task status in work flow and then set up RITM/REQ status from workflow, please find the below screen shot 

Thanks

[Harsh Vardhan]

can you give a try with other state value , just to check if it's an issue with state value or something else. 

adding doc link here, 

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/workflow-activities/re...

[Shantharao]

That Cancelled state choices is custom one will it work .

[Harsh Vardhan]

only the state value which has mentioned in the doc will work. 

Cancelled state is already mentioned , can you try to set the value as Cancelled and see if it is working or not. 

[Shantharao]

Hi Harsha,

Thanks for the response and quick conversation, I have created if activity after my task activity and written logic inside the if activity script condition.

[Shantharao · Accepted solution]

Finally got the solution 

Since the workflow is on the Requested item, current.task.state refers to current requested item status which is not closed complete. hence all the requested items are going to cancelled state. use below script after the catalog task activity.

answer = check();

function check()

{

var gr_tsk = new GlideRecord("sc_task");

gr_tsk.addQuery('request_item', current.sys_id);

gr_tsk.query();

gr_tsk.next();

if(gr_tsk.state == 4) //check for task status closed incomplete

{

  return 'yes';

  }

  return 'no';

}

after if, for yes you will have Set values activity with status and stage as Closed complete and completed respectively. for no, it will be Closed incomplete and Request Cancelled.

remember, this will work if there is only one task for the requested item.