I want to check TASK status in the workflow if task is cancelled I want Make RITM and REQ closed or If TASK is cancelled I want to Make RITM/REQ cancelled?

Shantharao
Kilo Sage

Hello All,

I want to check TASK status in the workflow, if TASK is closed I want Make RITM and REQ closed and If TASK is cancelled I want to Make RITM/REQ cancelled, I want check task status in work flow and then set up RITM/REQ status from workflow, please find the below screen shot 

 

find_real_file.png

 

Thanks

1 ACCEPTED SOLUTION

Shantharao
Kilo Sage

Finally got the solution 

 

Since the workflow is on the Requested item, current.task.state refers to current requested item status which is not closed complete. hence all the requested items are going to cancelled state. use below script after the catalog task activity.

 

 

 

answer = check();

 

function check()

 

{

 

var gr_tsk = new GlideRecord("sc_task");

 

gr_tsk.addQuery('request_item', current.sys_id);

 

gr_tsk.query();

 

gr_tsk.next();

 

if(gr_tsk.state == 4) //check for task status closed incomplete

 

{

 

  return 'yes';

 

  }

 

  return 'no';

 

}

 

 

 

after if, for yes you will have Set values activity with status and stage as Closed complete and completed respectively. for no, it will be Closed incomplete and Request Cancelled.

 

 

 

remember, this will work if there is only one task for the requested item.

View solution in original post

15 REPLIES 15

Thank you Shantharao, your script is a winner!  I have spent hours, days, weeks trying to get my damn IF to work in a similar situation with a Cat.Task and Timer input to the IF, thanks to you and a minor tweak for 'Close Complete' (value 3) you have restored my sanity!! I just wish I knew Javascript as well as you 🙂