In MIM Workbench's communication task from where the list of recipient get retrieved?

[AnkitK832453164]

Hi Team,

In MIM workbench if we click on Compose button on communication task then in "To" field from where it is rederiving the data.

And can we add any custom table on that so it will fetch data  from that table as well?

Waiting for your response.

[Nikhil Bajaj9]

Hi @AnkitK832453164 ,

In the MIM (Major Incident Management) Workbench's communication task, the list of recipients for notifications is retrieved from the contacts table associated with the incident alert. Specifically, a script (often within a script include like MIMWorkbenchUtil) retrieves the email addresses (users or groups) from this table. If no relevant contact records are found in the table, the recipient list will be empty. 

If my answer helped you, please amrk it- solution accepted. 

Regards,

Nikhil Bajaj

[Dr Atul G- LNG]

Hi @AnkitK832453164 

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/service-operations-...

You need to configure it.