In MIM Workbench's communication task from where the list of recipient get retrieved?

AnkitK832453164 · 3 weeks ago

Hi Team,

In MIM workbench if we click on Compose button on communication task then in "To" field from where it is rederiving the data.

And can we add any custom table on that so it will fetch data from that table as well?

Waiting for your response.

Nikhil Bajaj9 · 3 weeks ago

Hi @AnkitK832453164 ,

In the MIM (Major Incident Management) Workbench's communication task, the list of recipients for notifications is retrieved from the contacts table associated with the incident alert. Specifically, a script (often within a script include like MIMWorkbenchUtil) retrieves the email addresses (users or groups) from this table. If no relevant contact records are found in the table, the recipient list will be empty.

If my answer helped you, please amrk it- solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Dr Atul G- LNG · 3 weeks ago

Hi @AnkitK832453164

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/service-operations-...

You need to configure it.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************