Unable to create functionality "Favorite" as an option in search action configuration
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3 weeks ago
We have agent assist with knowledge articles as per OOB each knowledge articles having 4 options "Attach", "Helpfull", "Flag" and "Full view" dropdown I want to add additional function called "Favorite" if I click the button it should make the article as favorite but where do I add those script and the table is restricted with "mait" role which is reserved for servicenow support team.

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3 weeks ago
It is not possible to add favorite option to the dropdown, One alternate you can try with declarative action but I highly doubt if this is achievable.
https://horizon.servicenow.com/workspace/components/sn-now-assist-context-menu
Regards,
Musab