Unable to create functionality "Favorite" as an option in search action configuration

THIYAGESHWARAN
Tera Contributor

We have agent assist with knowledge articles as per OOB each knowledge articles having 4 options "Attach", "Helpfull", "Flag" and "Full view" dropdown I want to add additional function  called "Favorite" if I click the button it should make the article as favorite but where do I add those script and the table is restricted with "mait" role which is reserved for servicenow support team. 

1 REPLY 1

Musab Rasheed
Tera Sage
Tera Sage

It is not possible to add favorite option to the dropdown, One alternate you can try with declarative action but I highly doubt if this is achievable.

https://horizon.servicenow.com/workspace/components/sn-now-assist-context-menu

Please hit like and mark my response as correct if that helps
Regards,
Musab