Inbound Email Rule - Anonymous Ticket Creation

[jondavis]

I have the inbound email rule to allow users to email in and create a INC ticket but it only works if the user already exists in ServiceNow, how can I allow all inbound emails to make tickets even if they are anonymous users. I know its not best practice/advised, it will be my responsibility to block/manage, I'm just looking into how/where to change this setting.

[AnirudhKumar]

Pretty sure ServiceNow allows this OOB.

When the inbound action does not recognize the email of the user, system still creates the target record in the name of Guest. There is a Guest user record in the system OOB.

The only thing you need to ensure is to check if your guest user can create record in the target table.

Check this out:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788772

[jondavis]

Thanks, the article says this "guest user is system default user created automatically. Guest user needs to be in active state, shouldn't be locked out and must have permission to create/update record on target table." where can i find "guest user" to see if it is disable/active etc?

[AnirudhKumar]

Open the User(sys_user) table.

Search for User ID starts with guest.

[jondavis]

No such user exists in my users Table. Can I make "guest" or will that not work?