Blackout Schedule for Normal Change Request only

EricG · ‎10-10-2023

I've been asked if we can set up "Blackout" windows for only Normal Changes.

Use Case:

New HR Application being implemented for the Company.

Need to make sure Users are aware that we want no changes to be scheduled for 3 Weeks

10/1-10/21.

User issues request "Normal" for 10/5. System to show "NEW HR APP" blackout window in Conflicts.

When I set up the Window. I noticed that when i set Source to "Change Request" the time frame doesn't appear in conflict check or conflict calendar. But if i change it to CI, it works.

How do I get this to show up?

Dr Atul G- LNG · ‎11-07-2023

Hi @EricG

Do you still have this issue?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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EricG · ‎11-07-2023

Yes - I'm unsure how to get a Blackout window to "ALERT" user on Change ticket for non-CI items.

Dr Atul G- LNG · ‎11-07-2023

Hi @EricG

Did you try with the conflict status to show the alert message?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Shubham Gagneja · ‎07-30-2024

@EricG @Dr Atul G- LNG Anything on this? I am facing the same issue. Black out schedules doesn't show up for non ci.