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Incident report for resolved tickets within 10 Days

Keerti2
Mega Expert

Need a urgent help to pull report for incidents   resolved within 10 Days from creation of incident , another report is for for after 10 days resolved from creation of incident.

Can any one help me either script include or any other code?

5 REPLIES 5

Keerti2
Mega Expert

kindly give me more details on sc_req_item or sc_request table  report for which are closed with in 10days report.

which table and filter condition for  sc_req_item or sc_request table

i got incident report from incident_metric , but could not make for  sc_req_item or sc_request table