Is there a way to flag a specific incident as important upon submission

[seanpmcclean]

Hi, there's a lot of different answers to this, the challenge will be "which one's best" for your organization / implementation.

• Probably the easiest is a platform-wide feature called "tagging". Almost any record (including incidents) can be tagged:

(tags can be managed - as your own - or shared or filters or queues created around them)

• Incidents are typically prioritized by Imact X Urgency fields - so - fill these out as "1" and "1" and the priority will set itself to hi - and be at the top of every queue

• There is also an uderlying function - for users that are marked in the user table as "VIP" (this is a field that doesn't typically show on the user form that can be easily exposed) - when a person in the "caller" field for the incident is marked as a VIP - there is underlying code that shows this on the form - this could also be used in queues and other areas

There are also additional plugins like Major Incident that allow for a whole different process and set of functions for critically flagged or escalated incidents.

Hope this helps?

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[Shubham_Jain]

@tbrown8  There are so many ways to handle this. 

It would be better if you could share the exact need or ask for this so that the solution can be built keep that in mind. Or if there is any specific condition to be considered etc…