Jira Integration with ServiceNow attachment issue.

[Eknath2]

Hi Everyone,

We've begun bidirectional integration between ServiceNow and Jira through webhook, however we're having issues copying attachments from JIRA to ServiceNow.

I followed the instructions in the article below, but I was unable to obtain the attachment from JIRA to ServiceNow on the relevant records.

Jira spoke - upload attachment from Jira to Service now - Support and Troubleshooting

Method to get attachments from JIRA to ServiceNow - Support and Troubleshooting

When an issue is created in Jira, the issue_created event is triggered, but the corresponding attachment related event is not generated, it considers the event to be issue_update.

Any help or suggestions will be much appreciated.

Thanks,

#integrationhub, #ServiceNow Jira integration, #Jira Spoke, #bidirectional Integration,

[Mathieu Lepoutr]

Hi Eknath,

It's my understanding that this error is authenticated based, or the event triggers are not set-up correctly.

Please have a look at that.

For this integration, anyways I would suggest not using webhooks.

Its my understanding that Exalate would be perfect for a use-case like this. It is an integration solution that works super fast in my opinion. I have been using it for quite a long time and it works good

[Aniket Bhanse]

@Eknath2 If I understand you properly, the attachment from SNOW to JIRA is working fine, but JIRA to SNOW is not working.
When you get the webhook event "issue_created", this should be probably when your issue is created in JIRA. When an attachment is added in JIRA's issue, "issue_updated" webhook event is triggered, this is correct, however along with this, there should also be a simultaneous event generated "attachment_created". This is not included in the "issue_updated" webhook event, but rather it triggers in parallel to "issue_updated". 

Please check it and let me know if you find it. Mark it as helpful if it helped you.

[Eknath2]

Hi,

Thanks to your response, the issue was already solved three weeks ago.

Thanks,
Eknath

[test0413]

Hello Eknath,

How did you solve this? We also trying to get attachments from the Jira issue to ServiceNow but no luck.