Knowledge base categories not displaying

Kamva
Giga Guru

Hi Community,

 

I have a problem, I got a list of categories in a Knowledge Base. However, not all of them are displayed even though they are active. See the attached screenshots below.

Full list of Categories:

Kamva_0-1694422079144.png

 

Visible Categories:

Kamva_1-1694422158470.png

 

 

1 ACCEPTED SOLUTION

Peter Bodelier
Giga Sage

@Kamva 

 

Categories are not shown, when there are no articles in them (or in their children)


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

View solution in original post

3 REPLIES 3

Peter Bodelier
Giga Sage

Hi @Kamva,

 

Are there articles in the categories? 


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

Kamva
Giga Guru

Hi @Peter Bodelier,

 

There are no articles it is a bunch of nested categories... I am honestly not really conversant with this subject, please see the attachment of the configuration below.

 

Kamva_0-1694424795489.png

 

Peter Bodelier
Giga Sage

@Kamva 

 

Categories are not shown, when there are no articles in them (or in their children)


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.