Knowledge Base in HR Scope

KritiK
Tera Contributor

‎01-20-2025 02:52 AM

Hi all, I am creating first time Knowledge Base in HR scope So,How to create knowledge base who can read user profile management is equal to true and who can contribute this knowledge content owner , knowledge manager and owner in HR scope.
How to Enable Knowledge Blocks and use of article versioning.
please let me know if you have any response for this.

0 Helpfuls
  • 414 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-20-2025 02:54 AM

Hi @KritiK 

 

The creation of a knowledge base is the same as in ITSM / Global. You can add your question here:

https://www.servicenow.com/community/knowledge-managers/bd-p/knowledge-managers-forum-board

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Mark Manders
Mega Patron

‎01-20-2025 03:11 AM

This works exactly the same as for other scopes, there is nothing different about it.

Create user criteria and ensure the correct plugins are installed.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
0 Helpfuls