Ldap Server Down

[Abdul333]

Hello Everyone,

Ldap Server is down and getting error message as "ErrorCode: 40100. ErrorMessage: Did not get a response from the MID server after waiting for 55 seconds". 

Could you please let me know why this error is occurring and provide solution to fix it.

Is it a Tokyo Upgrade issue?

Thanks,

Abdul

[Sagar Pagar]

Hi @Abdul333,

Take a look at this support kb -

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743763 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535040 

Thanks,

Sagar Pagar