Maximum Length Supported for Catalog Variable Choice Text(Select Box)

[EmmadishettV]

Hi Community,

I have a Service Catalog variable of type Select Box with manually defined choices. Some of the choice labels are quite lengthy, and I'm observing display/usability limitations in the catalog form.

I'm trying to understand:

1. Is there a documented maximum character length for a choice label/value in a Catalog Select Box variable?
2. Are there any official ServiceNow documents or KB articles that describe the supported length for choice values?
3. What is the recommended approach when business requirements require long descriptive options in a dropdown?

It truncates the label to 80-character length

[Aishwarya_]

Hello @EmmadishettV ,
This happens because the Max length defined on the Text field is set to 80 by default. I have attached a image below for reference.

[Ankur Bawiskar]

@EmmadishettV 

the max length is 80, try to keep the label small

it comes from the text field on "question_choice" table which holds the Choice label

I won't recommend increasing the length on OOTB field

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[Tanushree Maiti]

Hi @EmmadishettV 

1. Is there a documented maximum character length for a choice label/value in a Catalog Select Box variable? ( In your PDI , you can check, it is 80 char length by default)
2. Are there any official ServiceNow documents or KB articles that describe the supported length for choice values? ( Not found, still you can Refer : KB0538947 Best Practices – Choice Lists )
3. What is the recommended approach when business requirements require long descriptive options in a dropdown?  ( See , it is not recommended that you will increase the length of  OOB choice variable.   You can do - based on choice value selection you can populated single line text variable/ multiline text variable/ other variable type (based on length) and make it read-only)