Merging old and new id issue

[ShreyaJS]

I have done all my certifications in my personal mail id now I am moving into my new company as some pre-requisite certifications are needed if I merge my personal mail id in to company mail id while leaving the organisation can I update it back to my personal mail id. As at the end I need all in my personal mail id

[Dr Atul G- LNG]

Hi @ShreyaJS 

Yes both sides are possible.

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/account-...

[Tanushree Maiti]

Hi @ShreyaJS 

First merge the account - your personal email id and new company id.

1. KB article : Merging my email (accounts),transfer certifications, badges to new email  is available for the guidance ,

Also Refer: KB0011832 Changing (updating) my email (account) 

                     KB0012564 Updating (changing) and merging my email IDs FAQ 

OR 

2. Also you can  log a case for support and they will merge your account within 1-2 days.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

I prefer taking support from Now Learning support. One of my team member , this way transfer her certificates to her personal account.

[Its_Azar]

Hi there @ShreyaJS 

I would suggest raise a case and then add your persnal accout and merge your certs from the mail account to personal account, later you can add your new company and merge it if needed. 

I would suggest to keep your certs on your personal account at all times, if its mandatory even then have your personal account linked atleast.