Monitoring Alerts for Email Diagnostics
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‎02-08-2024 08:51 AM - edited ‎02-08-2024 09:49 AM
Hi all. I'm trying to set up some monitoring/ alerts for my service Now mailbox. We recently had an incident where mails were stuck in the mailbox due to a misconfiguration (our IT team changed the auth type from OAUTH to 2FA).
I stumbled across the very helpful Email Diagnostics section in Service Now, which would have helped me catch this issue sooner. I now want to setup monitoring and alerts for when the processing time breaches a threshold, or when the SMTP/ IMAP connections are not showing as successful.
The tricky part is I believe I can set up email alerts to let me know this is happening, but that's not useful when the issue is that emails aren't sending lol.
Is there a way to set up alerts within service now so system admins get push notifications when certain conditions are met?
If this is not possible within service now, can anyone recommend a third party way of achieving this, possibly by using the API? Thanks in advance!
Edit: I've been looking into it and I think I could accomplish this through Scheduled Jobs.
Does anyone know how I'd write a script for a scheduled job to check for a field, say SMTP Process Time, is over a certain value and then create a High Priority incident for it?
Thanks!!
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‎10-21-2024 07:11 AM
I am also looking for it. Please let me know if you did find the way to achieve this.
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‎10-28-2024 04:37 AM
I am looking for it. Please let me know how to do this