Need to send a mail notification after sla gets breached

[Arun87]

Hi All,

We have to send a mail notification once sla is breached. Mail notification should go to the assignee on daily basis until the ticket is getting closed.

Any one please help on this

[Shubham Bongulw]

Hi Arun,

You can achieve it by using scheduled job once your email is ready and trigger it as per your requirement. For example to trigger the email after every 10 days your schedule job will should be like this-

Please mark helpful or correct if it helps!!!

[Arun87]

Hi Shubam,

  I want to send a mail notification after sla is breached could you please help me with code.

[Sajilal]

Why not use Workflows? Check the OOB SLA Workflows for assistance, you can then define your own custom workflow.

Please Mark as ✅ Correct if this solves your issue and also mark 👍 Helpful if it helps resolve your problem.

Thanks,
Saji

,

[Namrata Khabale]

Hey Arun,

Refer this, it might help you:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0689050

https://community.servicenow.com/community?id=community_question&sys_id=84ca8571db72138054250b55ca96...

Mark Correct an Helpful if it helps!!!

Best Regards,

Namrata.