Outlook Actionable Messages overriding Notification Body

[MehakA]

Hello,

When I am using the outlook actionable messages for surveys, the embedded survey will override the other information in the notification body. In Outlook, I am able to see only the survey card.

For instance, I would like to add the information regarding the incident or request as part of same notification with the embedded survey. Is there a way to do this?

I have tried the email script as well. Before "mail_script:include_survey_actionable", I have added another mail script but that text is not coming as part of the survey email.

Can anyone guide how I can achieve this? I want to add the other INC/REQ information along with embedded survey.

Thanks,

Mehak Arora

[AlexandraHelga]

Hey Jennifer

Unfortunately there seems to be quite a lot of limitation when using an embedded survey into an outlook. 

Note that the Image Scale type question is supported only if there is a single question in the survey so will overwrite all the text of the email body.  ( This in the situation when you want to user to submit the survey from the outlook without accessing the instance). In this case you can have only the Survey question in the email. 

If you want the survey image to be displayed in the email plus the resolution or other fields value, this is possible but the user will be directed to the Portal when clicking on the survey image so this cannot be considered actionable survey. 


Let me know if this makes sense. 

Thanks