Proactive CI Data Health Monitoring

[pallav_nagar]

Service Now requirement: An AI agent continuously scans the CMDB for stale(>90 days), incomplete, or "orphan" CIs and opens tasks for data owners to review.

User Story: As a CMDB Data Owner, I want continuous AI scan for stale/orphan CIs and auto-task creation so that CMDB health stays high.

Acceptance Criteria: Daily scan → task to owner, if stale (> 90 days) or orphan detected.

Please provide a detailed step-wise and complete solution to implement above AI Agent requirement using the OOB features of ServiceNow AI Platform such as NowAssist for CMDB as well as OOB AI Agent - CMDB health metrics manager AI agent.

[Dr Atul G- LNG]

Hi @pallav_nagar 

I’ve read your request, mate. The system already provides the orphan and stale CI details. What would you like to do next? Also, if a task needs to be created, whom should it be assigned to?

[pallav_nagar]

Hi @Dr Atul G- LNG ,

Thanks for your response. As mentioned in the requirement,
An AI agent continuously scans the CMDB for stale(>90 days), incomplete, or "orphan" CIs and opens tasks for data owners to review.

So, the task would be created and assigned to CMDB Data Owners.

Regards,
Pallav Nagar

[Dr Atul G- LNG]

Hi @pallav_nagar 

You mentioned that you have done AI course, so take that as base and build it mate.