problem with service portal page designer?

[arnaud6]

Hello,

When creating a portal page, I'm able to add objects on the page (container, widget, etc).

But when I come back to it later on, i can see the page structure in the page record itself but nothing is visible

in the designer anymore.

A bug?

[brianrichards]

I've deployed our Service Portal within a scoped app, and Frank is certainly right about needing to save some work in a global update set. Be aware when you go down this road, however, that you need to make use of the scoped API. With my own project I found this to be problematic when integrating out of the box widgets.

- Brian

[Tej2]

I'm experiencing a similar issue. I created a page in my demo instance in a particular Scope (not Global), I'm unable to make changes via the Service Portal Designer. I have to close the tab and re-open it, for the add columns interface to re-appear.

Another thing I noticed on the Widget Editor, if you have the Widget Editor open on a tab, and you change the scope to something else on another tab, then the Widget Editor does not warn you of the change in scope. You continue to make changes and click on Save, only to know that the preview does not update. This is a minor issue, but notifying the user about the change of scope would definitely help.

[rldejesusm]

The widget issue also happens if you were developing and then impersonated someone.

It doesn't warn you of the change in user and you keep clicking save changes just to later know that it never saved due to the fact that you were impersonating someone on another tab.

A notification proceeded with a location.reload() would be good as a fix for this issue.

Don't you guys think ?

[Tej2]

Yes! but I'm afraid the changes you make on the Editor may be lost with location.reload().

One other alternate could be something like this:

Clicking on Edit will retain your changes and Save it in the Global Scope or the Scope in which the page/widget is defined.