Record Producer - UI Confusion

themadhankumar
Tera Contributor

 

Record Producer redirects to form — record created only after clicking Update?

 

Question:

Hi everyone,

I’m working with a Record Producer in ServiceNow to create records in a custom "Leave Request" table.

Here is what I am observing:

  1. When I submit the Record Producer, it appears to save successfully.

  2. After submission, it redirects me to the form view of the record.

  3. On this form, I see an Update button instead of a Submit button.

  4. It seems like the record is only actually added to the table after I click the Update button.

My expectation was that the record should be inserted immediately upon submission of the Record Producer.

Is this expected behavior, or am I missing something in my configuration (such as script logic, setAbortAction, or redirect settings)?

Any clarification would be appreciated.

Thanks in advance!


👇 My Record Producer

themadhankumar_0-1777392555901.png

👇 Its Redirection

themadhankumar_1-1777392638115.png

 



1 ACCEPTED SOLUTION

@themadhankumar 

this happens all the time or sometimes

happens with admins or non-admins?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Why it behaves something like that , is that a default behaviour?