Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Renaming Knowledgebase removed articles visible on employee portal

AbhinavG_Max
Giga Contributor

‎06-12-2025 07:10 AM

We renamed Knowledgebase and now employee center does not show KB articles published under older name. Please suggest how to fix it

0 Helpfuls
  • 302 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-12-2025 07:13 AM

Hi @AbhinavG_Max 

Please check in the portal under Related List. Has the name been updated there or not?

 

worth reading

https://www.servicenow.com/community/knowledge-managers/rename-a-knowledgebase/m-p/2858182

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls