How to Track KB Articles Moved Between Knowledgebases

DonnaSTLMartin
Tera Expert

‎07-25-2025 02:41 PM

We want to know when a user moves a knowledge (KB) article from a group/private Knowledgebase to the Self-Service Knowledgebase. Is there an easy way to do this? 

 

I was hoping to use a scheduled report to track this activity, but I've had no luck in figuring that out. 

 

Any help would be greatly appreciated. My apologies if this is posted in the wrong forum; I couldn't find any specifically labeled Knowledge Management.

0 Helpfuls
  • 470 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-25-2025 03:34 PM

Hi @DonnaSTLMartin 

DrAtulGLNG_0-1753482863248.png

I'm not 100% sure, but you can try creating a metric on the Knowledge table and include the 'Knowledge Base' field to help track it. 📊"

 

Metrics works only for new records.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

DonnaSTLMartin
Tera Expert
In response to Dr Atul G- LNG

‎08-01-2025 07:40 AM

Thanks, but I'm not sure this will work for our needs. We want to know about existing articles being moved between Knowledgebases, not new KBs being created.

0 Helpfuls