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Report Creation in Zurich - stuff changed???

terrieb
Tera Guru

I am trying to create a Requested Item report and chose columns from the catalog item variable.  This has always worked in the past (before Zurich).

 

Now, however, when I run the report, those columns are showing blank?

 

Did something change in Zurich that is NOT in the release notes?

 

Does anyone know how to get variables from a catalog item populate in reports now???

 

See screen shot attached.

9 REPLIES 9

I am admin and I am creating report.

Ankur Bawiskar
Tera Patron

@terrieb 

are you using sys_report to configure this?

is the report getting saved i.e. you are able to add variables as columns in RITM?

share complete screenshots

Did you try to clear instance cache using cache.do and then logout and login?

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Here is the full screen shot of the report confi

@terrieb 

so variables in columns are not seen even for admins or non-admins only?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

I am admin- got zero results....