Report on All child Incidents that have been removed from Parent
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09-13-2024 06:13 AM
Hi I have been doing some analysing of Incidents and child and parent incidents. I want to determine which Incidents were previously part of a Parent but have not been removed, due to not being the same issue.
I believe there is a way via Metrics to determine just wondered if anyone had any advice or other solutions rather than creating a new field to report of would like to use current information to calculate those tickets which were once part of a parent Incident.
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09-14-2024 04:18 AM - edited 09-14-2024 04:19 AM
Hi,
In my opinion, there are 2 options exist
1. Metrics - some data exist use that and take as reference and create for your scenario.
2. Work notes or audit log - There is common sentence or constant is available. When you remove the parent or child may it will reflect on the notes. Use that option find the required details.
Suresh.