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Reporting to show survey text responses

D3N2
Kilo Contributor

‎01-18-2024 09:45 AM

We send a CSAT survey following resolution of incidents, the survey is simple and asks:

Question 1: How satisfied were you with the service you receive

Answer: Score picker 1-5

 

Question 2: Tell us what you think of our service

Answer: Freetext

 

I'd like to create a list report that shows the freetext responses filtered by those that were scored negative 1 or 2 scoring, how can I do this please?

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Maik Skoddow
Tera Patron

‎01-18-2024 08:38 PM

Hi @D3N2 

to achieve this, you will need a database view. And it's described excellently in the following video (which starts right at the corresponding timestamp): https://youtu.be/AWUu9VW8jvk?si=yuOY1c-wfyha_TFD&t=3151 

Maik

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