Requests using Cart Option - creating multiple RITMS - Flows stall on all RITMS except one

[terrieb]

So we have staff using the Cart option on the Portal to add several catalog items for the same person (like a new hire) at once.

The Request creates with no issue and all the separate items generate separate RITMS.

However, only 1 RITM Flow runs.  All other RITM flows stall with the glide record error...

The work around is to do the "test" option on the Flow for the RITMS that stall, however, that replaces the short description in the Request every time.

Anyone else having this issue and/or found a solution??

Thanks

[DylanBlumenberg]

I've seen similar errors happen before because the data pill doesn't get transferred from lower instances to Production successfully.

Based on that error, I'd open the flow, expand that update record action, and click into that data pill that's connecting the record to the trigger Request. In my experience, sometimes the data pill looks fine until it's actually clicked into, then it shows it's a broken link.