Restrict Configuration Item for Affected CIs for Change Request

VM3 · ‎08-15-2022

Team,

While creating Change Request, Is there a way to restrict CI list which gets populated when selecting Affected CIs, or Impacted CIs ?

We want to restrict some classes to pop up e.g. DNS name, IP Address etc.

Please advise.

Thanks,

VM

chrisperry · ‎08-15-2022

Hi there,

This can be accomplished by setting your desired CI Classes as 'Principal Class' from Configuration > CI Class Manager. Per the documentation, the Affected CIs related list you are referring to only displays those CIs whose class is set as the Principal Class.

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

If this answer is helpful please mark correct and helpful!

Regards,
Chris Perry

View solution in original post

Vincent Messier · ‎02-15-2024

Exactly what I was looking for here.

Upon testing I notice when you start using principal class, the auto-filtering on affected CI based on the configuration item field stop working, looks like principal class are superseding this config. Is this normal behavior or is there a way to keep both functionality at the same time.

For example before activating principal class, when you select a window server in the Configuration Item field, the affected CIs only shows Window server to add. Now it's showing principal class no matter what I picked in CI field.