Hello,
I was wondering, what is the best way/your experience for your Service Desk team to work with tickets. I mean how do you pick up assigned incidents, requests, unassigned tickets, aging ones, ...
There are these options I am aware of: Personalized views, My Work, Agent Workspace, Dashboards. (I would like to move from Personalized views to something better and more professional)
Could you please share your experience/lessons learned?
Thank you
Tomas
