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‎06-24-2024 12:09 AM
Can Now Assist classify a User provided description for a ticket into Incident or Service Request (SR) as the case may be? Please clarify
Solved! Go to Solution.
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‎06-24-2024 11:25 AM
Hi @aanandhaa
Currently Now Assist is not able to do that, but with maturity and time, it will get this well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-24-2024 11:25 AM
Hi @aanandhaa
Currently Now Assist is not able to do that, but with maturity and time, it will get this well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-25-2024 02:54 AM
Thanks Atul. This clarifies.