Hi Chuck,
The issue is that we have 2 different service desks using the system and so I need the email responses to go back to the one of the email addresses and not the one it currently is.
So the email currently pops up as saying servicedesk@esp.co.uk which is the main company email address but we provide the helpdesk for a customer and it is their service catalog that this approval is being sent from so the email needs to go back to their email address. There is then a rule that directs the email to the inbox view based on the contract associated to the Service Desk agent on their user profile.
I have done a bit more research this morning and found that there is no glide.email.mail_to property set up and so it is defaulting to the glide.email.user property which is the above email address. The issue here is that I can't set the glide.email.mail_to property to the email address I need it to go to as that will cover all mailto and we are looking to implement our own Catalog internally which may need to use the mailto option. I have found that we have a mailto in our test instance that is specific to our customer but it is named mailto.approval.'customer name'.
So the question I really should have asked is; is there anyway that I can have different mailto's going to different email addresses or is this a global setting?
Thanks,
Rob
