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05-27-2025 07:23 AM
Hello Service Now Community,
I have the problem, that my Instance has way to many global filters.
The only thing my Users want, is to find and apply their own personal filters.
Is there any way to do this?
Maybe something like first all personal filters, then all global filters and both alphabetically in the same list.
Or is there any way to add a field below filters so my Users can click there and see a list of their own personal filters?
Many thanks in advance
Solved! Go to Solution.
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05-27-2025 08:08 AM - edited 05-27-2025 08:10 AM
Hello @simonvolkwe ,
There is no way to influence the way the Filters are rendered. As you see it's a mix of all global + your personal filters thrown together.
The only "solution" would be to clean up your global filters, and maybe take away the filter_global role from most users. Looks like they created a lot of redundancy in there.
Regards,
Robert
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05-27-2025 07:41 AM
Hi @simonvolkwe
If you save the filter and share it with me, you will see your filter only, as shown in the screenshot. Give it a try and share your feedback.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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05-27-2025 08:08 AM - edited 05-27-2025 08:10 AM
Hello @simonvolkwe ,
There is no way to influence the way the Filters are rendered. As you see it's a mix of all global + your personal filters thrown together.
The only "solution" would be to clean up your global filters, and maybe take away the filter_global role from most users. Looks like they created a lot of redundancy in there.
Regards,
Robert
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05-28-2025 12:04 AM
Thank you for the answer @Robert H .
That is very unfortunate.
It would make more sense if there is a way to view your own Filters.... but I guess I need to clean up and need to look into the roles.