SLA Breach time calculation not followed schedule

[rohanbhatia]

Hi,
I have an SLA which has schedule 8am to 6pm schedule.
A case is created to 11.35am but the breach time calculated it shows 01.43am next day.
How can this be possible?
Look at the screenshots for the details.
Task SLA Screenshot:

IN SLA definition, we have retroactive start and pause ON.

Here is the schedule entry screenshot:

[Dr Atul G- LNG]

Hi @rohanbhatia 

There are possibly two reasons:

1. What is your time zone set to in your user profile?

2. Try repairing this SLA and then check if anything changes."

[rohanbhatia]

Tried but not useful

[Dr Atul G- LNG]

Log a Now support case mate. 

[rohanbhatia]

Yeah, We would. But this happened only for one ticket. We are unable to find this issue with other tickets.