Hi Everyone -
I am setting up SLAs, and am having an issue getting Business Time Left in sync. In my example, the SLA is 3 business days - based on 8-5, M-F schedule excluding holidays.
(scroll to right to see the entire screenshot).
I initially setup the SLA to be 3 days with the M-F 8-5 x holiday schedule.
Then it was pushing actual time out to be 15 days because it was taking 1 day = 24 hours. So it was basically like the duration of 3 days was not communicating w/ the 8-5 schedule....
So then, I changed the SLA setup to Duration = 24 hours and these are the results.Technically.. the business time left is correct, but I'd like to see that in days because I think 3 business days is more translatable to the customer than 24 hours...
but now the breach & actual time left are correct ..
Does anyone have any input? thank you!
