sn_customerservice.admin - why I don't see this role in list

[Flora2]

I show sn_customerservice.admin listed as a user role when reading the documentation on Customer Service Management.   However, I can not locate it when I look at the list of roles in ServiceNow.   Does anyone know why this role is not listed.   Thank you.

[JusCuz]

There is no role out of the box of that name, the roles are as follows:

sn_customerservice.contact_admin

sn_customerservice.customer

sn_customerservice.customer_admin

sn_customerservice.partner

sn_customerservice.partner_admin

sn_customerservice_agent

sn_customerservice_manager

sn_customerservice_urgency_user

Adding in a link to the doc: Components installed with Customer Service Management

[Flora2]

I thought that might be the case but below is the SN document I found.   I am confused.

[JusCuz]

Well that's interesting and I can see your confusion. Can you give me the link to that document so I can see where they have that at?