My company has a managed services division and I would like to create a product model type for managed services.  None of the existing types really fit as we offer products that are saas, on-premise installation and hosted services.  These would be t...

I show sn_customerservice.admin listed as a user role when reading the documentation on Customer Service Management.   However, I can not locate it when I look at the list of roles in ServiceNow.   Does anyone know why this role is not listed.   Than...