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special handling notes: related fields feature

Aka Guglielmo
ServiceNow Employee
ServiceNow Employee

Hi all, I'm trying to figure out how this feature works.

find_real_file.png

Nothing happens when I'm on the related field or on the related record... how it's supposed to work?

Thanks

5 REPLIES 5

Hey, I know this is old, but there may be an additional step keeping you from being able to see the special handling notes pop-up - There's a special formatter that needs to be added to any forms that you would like to show the notes - if you want notes to be able to pop (or display in a list) then you need to configure the form to allow this function to work:



Configure a form to show special handling notes