Reports
Hi All I need compare the same reports with different filter condition and the condition would be records created on this year(2025) and last year(2024). And comparision type of the reports should be in single score.
Forum Posts
Resolved! Disable of hide work notes/additional comments toggle
Hi everyone,We would like to hide or disable this toggle on the Incident form:We know how to set the default user preference so both journal fields are shown but we don't want users switching back to only display one.Tried removing the Activities for...
RFID for asset tags
I am looking for some information on RFID asset tagging and the ability to scan RFID using the ServiceNow mobile app.We are looking to setup facility assets and are interested in using RFID tagging to tag our facility assets. I know that starting i...
service catalog flow is not triggering
i have created a flow and attached to one of my catalog item.the flow is activated and attached to the item but when i order the item flow is not triggering @Ankur Bawiskar Can you help here?Regards,Debasis
Error "Target instance already exists (cannot create new record)" when adding new record
Hi All,When adding new record to target_instance from Clone Profile record I am getting an error saying that "Target instance already exists (cannot create new record)", however this instance is not there. Any idea what might be a problem? Thanks!
Platform Analytics - Single Score - click on the number and giving blank screen
Platform Analytics - Single Score - click on the number and giving blank screen about:blank
Resolved! Can you display a count of Breach Incidents by Percentage without having to hover, or scroll down Pr
I have used Performance Analytics to create a Pareto Chart. I am displaying the Breached Incidents side by side. I have the Labels turned on which gives me the count. I am also displaying the Data Table.1) Can the Labels show the % rather than th...
Does anyone have a report that would show a count of users that has accessed ServiceNow with itil role
I am looking for a report that would give me a list of user who are using the system. I have tried the usage report but it stops at 50 users no matter the conditions I use. Anyone have a idea why it stops at 50. Global report name "Usage of Servic...
Resolved! How to put assignment group recorded in oldvalue field from sys_audit ?
Hi, After query to the right oldvalue, I can't put related assignment group to an incident: var gr = new GlideRecord('sys_audit');gr.addQuery('tablename','incident');gr.addquery('fieldname','assignment_group');gr.addQuery('documentkey',fd_data._2__lo...
PDI if offline and does not wake up.
My PDI https://dev199272.service-now.com does not wake up.Please, help to bring it online.
How to display last updated date of KB Article in service now Service operations workspace kb_view.
Need to display last update date of KB Article in service operations workspace. please refer the screen shot I need to display exact updated date in KB Article. can you please help me with this.Note: I need to display last updated date only on servic...
How to set the toggle button to not include items by default when the form loads on "choose options"
Hi Everyone, How to set the toggle button to not include items by default when the form loads on "choose options" tab in SC order Guide Widget? Currently it's includes all the items by default by turning on the toggle button to right. Could you pleas...
Resolved! How to resize variable editor in requested item form
Hi Everyone, I need to reduce the size of this grey box, this is variable section of the requested item table. is it possible to achieve these?
Knowledge base task creation "Validate task"
As a part of Knowledge base exercise I have creates a request for Knowledge base creation as "Platform.user" and submitted . I can see a request also created but when I go for "Validate task" it is not getting successful saying request is not created...
Reporting at Knowledge Articles, results in inconsistent numbers
Hello there,I want to report at knowledge article versions and their view count. I've made three different reports to to determine the most reliable reporting method, but they all seem equally unreliable.Report 1:- At table "kn_knowledge"- Filters at...
