Standard Change Requests and Security OS Patching

juliekirkeeide
Tera Expert

Hello ServiceNow Community. I am looking for some advice on Change Requests for Server Security OS Patching. In your instances, do your users log these changes as Standard changes with the use of a pre-approved standard template?    Or are you logging them as Normal changes?  

I'm just reaching out to see what the majority of others are doing.

Thanks!

Julie 

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