Status of other article versions if Original reaches valid to date and retires

[Sheri Weber]

Hello,

I need to some guidance on what happens to article draft versions if the original article reaches the valid to date and retires.  I have 2 use cases I'm trying to understand. I seem to get varying results when I test.  We have a lot of challenges with authors not reviewing articles in a timely manner and the articles auto retiring.  I spend a lot of time republishing and would like to understand if I can push back on the authors to complete the process.  I haven't been able find information on how this should work OOTB.

Use Cases:

1) I have an article in Draft state, then the original article is auto retired because it reached the valid to date.  What happens to that draft? Is it still viable to move forward?

2) I have an article in Review state, then the original article in auto retired because it reached the valid to date.  What happens to that version?  Can it still go through the workflow and be published?

[Dr Atul G- LNG]

Hi @Sheri Weber 

This will be helpful

\https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/...

Valid to work only on 'Publish article only'.

Valid to

Enter the date when this article expires. Only Published articles within the valid date range are visible in the knowledge portal and search. Articles that are not published or whose Valid to date has passed are not visible. This field is available to users with the admin or knowledge_admin role only.

Valid to

When this knowledge article expires. Articles do not appear when browsing or searching after the valid to date, or if the valid to date is empty.